Shipping policy

Shipping Policy

EVERNEST HOME & GARDEN

We want your order to reach you safely and on time. Here's everything you need to know about how we ship.

1. Delivery Areas

We currently deliver across the UK mainland. We can also deliver to the Scottish Highlands, Northern Ireland, and offshore locations such as the Isle of Wight, Isle of Man, and Channel Islands. Delivery times and arrangements may differ for these locations, so please contact us before ordering.

We do not currently offer international shipping outside the United Kingdom.

2. Order Processing

Orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays. You will receive a confirmation email when your order has been dispatched, together with tracking information where available.

3. Delivery Times

Delivery times vary by product. As a general guide:

Small items (accessories, planters, and lighting): 3–5 business days after dispatch.
Furniture and large items (sofa sets, gazebos, and dining sets): 7–14 business days after dispatch.
Made-to-order items: 2–4 weeks after dispatch or as stated on the product page.

Processing time is additional to the delivery time. Please check the individual product page for the most accurate estimate.

4. Delivery Costs

Standard delivery is free for all orders delivered within our standard UK delivery area.

Premium delivery is free for orders over £1,500 where the premium delivery service is available. If premium delivery is not available for a particular product or destination, the available delivery options will be shown before checkout.

Delivery arrangements for the Scottish Highlands, Northern Ireland, and offshore locations may differ. Please contact us before ordering for confirmation.

5. Large and Bulky Items

Some furniture and garden structures are delivered by a specialist courier because of their size and weight. These deliveries may require a signature, assistance to bring the item into your home, and a scheduled delivery slot arranged by the courier.

Please ensure that someone is available to receive large or bulky items.

6. Tracking Your Order

After dispatch, we will send a tracking link by email where tracking is available. You can also contact us with your order number to ask about your delivery.

7. Delayed or Missing Deliveries

If your order is significantly delayed or has not arrived within the estimated delivery period, contact us with your order number and we will investigate with the courier.

8. Damaged Items on Arrival

Please inspect your order when it arrives. If an item is damaged, contact us within 48 hours with your order number and photographs of the damage. We will arrange an appropriate replacement, repair, or refund in accordance with our Returns and Refunds Policy.

9. Incorrect Delivery Address

Please check your delivery address carefully at checkout. If you need to change your address after placing an order, contact us immediately. We can amend the address only if the order has not yet been dispatched.