DELIVERY INFORMATION

Shipping & Delivery Policy

DELIVERY DESTINATIONS

We deliver across mainland United Kingdom. For offshore UK addresses (including Northern Ireland, Scottish Islands, Isle of Man, and Channel Islands), delivery availability and carrier surcharges depend on courier capabilities. Please verify at checkout.

Standard & Large-Item Deliveries

Because our catalog features high-ticket garden furniture, gazebos, and pergolas, shipment methods vary by item size:

  • Standard Items & Accessories: Dispatched via national courier services with tracking provided upon dispatch.
  • Large Furniture Sets & Pergolas: Delivered via specialist pallet courier network. Pallet deliveries are curbside or driveway delivery only. Drivers are not authorized to carry items into back gardens or indoor premises.

Dispatch & Timeframes

Order processing occurs Monday through Friday (excluding UK bank holidays). Estimated transit times and tracking links are provided via email once your order has been dispatched.

[SHIPPING CONFIGURATION REQUIRES MERCHANT VERIFICATION] — Specific delivery rates, freight handling options, and free-shipping thresholds are calculated dynamically at checkout based on live rates configured in Shopify Admin.

Receiving Your Goods

Please inspect all packages upon arrival. If outer packaging shows visible transit damage, please note "Damaged Packaging" on the driver's delivery receipt and notify our customer care team within 48 hours.